The most common reasons the payment process has not been completed:
1) A valid email address for the veterinary provider was not entered during the campaign setup
2) The campaign has not yet been closed by the pet owner
3) The veterinary provider has not yet submitted the final invoice
Watch our short video explaining how to close your campaign.
*IMPORTANT: It is the responsibility of the pet owner to carefully enter valid contact info and to communicate with the veterinary practice throughout the fundraising and payment process. **