No. Waggle sends all campaign funds directly to the veterinary hospital treating your pet. Under no circumstances can funds be paid directly to a pet guardian or family. This strict policy protects our platform and assures donors that their money is used exactly as intended for your pet's care.
What to Do If You've Already Paid Out-of-Pocket
If you have already paid your pet's bill using a personal credit card or cash, you can still use your campaign funds:
Veterinarian Reimbursement: Once Waggle sends the raised funds directly to your veterinary clinic, your provider can apply those funds to your account balance and issue you a refund or credit according to their clinic policies.
What if my veterinarian is hesitant to accept payment from Waggle?
If your clinic is unsure about receiving funds, speak directly with their billing manager to explain how Waggle works. Most hesitation comes from a misunderstanding of the process, and explaining that Waggle pays the hospital directly usually resolves any concerns.
What should I do if my veterinarian completely refuses the funds?
If you have spoken with your veterinary clinic and they are still unwilling or unable to accept a payment from Waggle, please submit a support request immediately so we can assist you and explore options.