In some instances, a pet guardian raises funds but cannot utilize them promptly at their veterinary provider and/or we are unable to send the funds as treatment is delayed.
To accommodate both the veterinarian and pet owner, Waggle can hold these funds in escrow up to 3 months (90 days). In no circumstance can we hold funds beyond this term due to financial regulations. If the funds raised by a campaign will not be paid to the pet’s veterinarian, their guardian must contact us within the 90 day period. Donors to the campaign will be offered a refund or the option to apply their donations to an alternative pet in need as a recipient.