After your campaign closes, your funds are sent directly to your veterinary provider, not to your personal account. Once you post an update and thank your donors, we will send your vet instructions to submit their invoice or estimate to our accounting team. Payments are typically processed net 15 business days after we receive the documentation from your veterinarian.
The Post-Campaign Checklist
To ensure your veterinarian is paid as quickly as possible and to prevent delays, follow these three steps as soon as your fundraiser ends:
1. Thank Your Donors & Post an Update
Log into your dashboard to post a final update about your pet and thank the people who supported you. Once you post this, we will officially finish closing the campaign and email the update to all of your donors.
2. We Contact Your Veterinarian
Our team will automatically send your veterinary provider detailed instructions on how to submit your pet's final invoice or treatment estimate to our accounting team.
3. Call Your Vet (Crucial Step)
Please contact your veterinary clinic directly to confirm they received our instructions. Remind them to submit the invoice or estimate promptly. We cannot begin the payment process until your veterinarian sends us this paperwork.