Frequently Asked Questions

Animal Welfare Organizations

• How do we close a campaign? Can we close a campaign directly?
• Our campaign shows that we raised more than was sent to us/our vet. Why wasn't the full amount raised by the campaign paid out?
• Is there any way to track donations a campaign raises?
• Can we provide multiple invoices for the same animal?

Donors

• How do I cancel my campaign and offer refunds to my donors?
• What happens to funds raised by a campaign that won't be paid to the veterinarian?
• Pausing or Cancelling Monthly Donations
• Updating Your Payment Method
• How does Waggle uniquely protect donors?
• Does 100% of my donation really go to the pet’s care?

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Pet Guardians

• Can I join Waggle if my veterinarian is not a Waggle Partner?
• Does my veterinarian need to participate on Waggle?
• Can Waggle Help Me?
• Campaign Sharing Tips & Advice
• Does Waggle do the fundraising for me?
• Why did my vet receive less than the amount raised?

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Veterinary Partners

• Does the veterinary practice need to provide banking information to Waggle?
• How will a clinic know when we've finished processing payment for a campaign?
• How do I know if my invoice has been received by Waggle?
• How does a clinic elect to be paid via check or e-payments?
• How does BILL work?
• What are the benefits for veterinary providers?

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General Support

• How does Waggle work?
• Is there an easy way to share Waggle with our clients?
• Contact Us
• Do you have phone support?
• What is Waggle?
• What makes Waggle different from other crowdfunding platforms?

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